Show All Answers

1. What is eBill?

eBill is an electronic bill payment service which allows bill payers an easy and secure method to pay bills online. eBill is a service offering from MCC (Metropolitan Communications, LLC).

2. How does eBill work?

The Town of Clinton sends bill information to MCC where it is processed and made available for you. You can then log into the Town's website or eBill and pay your bills. You will receive an email to notify you when your payment has been posted to Clinton's records. You can also view the current status and payment history of all eBill payments. All information gathered is on an encrypted, secure server and is not sold or released for any reason other than to complete a transaction.

3. How do I register?

Registering is easy and requires minimal information from you.

1. Complete the online registration questions including name, address, and password.
2. You will receive an email indicating your client ID and activation number for accessing eBill for the first time.
3. Return to the eBill homepage and login with your username, password, and when prompted, your activation number. You are ready to pay bills on eBill.
4. After registering once, you can pay all future real estate, personal property taxes, and water / sewer bills.

4. Which bills can I pay?

You can pay current real estate, personal property, motor vehicle excise, and water / sewer bills. If you have a past due tax bill you must contact the Tax Collector's Office directly for a payment amount.

5. What forms of payment can be used on eBill?

eBill currently accepts payments by ACH (electronic check) from a checking or savings account. Payments are also available by using your debit or credit card (American Express and Discover). Other charge card options will be offered by eBill in the future.

6. What are the costs for using eBill?

There are no signup costs or subscription fees for using eBill. The convenience fee when using an ACH transfer (electronic check) from your checking or savings account is $0.25 per transaction.

The convenience fee when using credit cards is a percentage-based fee that varies depending on the card you use. The convenience fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid. Please refer to the payment calculator found on the eBill website.

There are no fees imposed by MCC for returned payments, however your bank may charge you a fee based on the bank's fee schedule.

7. What are convenience fees?

When making a payment with ACH or credit cards you will incur a convenience fee, it pays for the processing of the transaction. The Town of Clinton receives only your tax payment amount. Any convenience fee and/or transaction fee will appear as a separate charge on your bank or credit card statement.

8. May I pay my tax bill by credit card at the Collector's Office?

No, we are only permitted to accept credit card payments online via eBill.

9. May I schedule my electronic payment for a day in the future (say, August 1 or November 1)?

Yes, eBill offers that service for both ACH and credit card payments. For ACH payments, you just have to make sure that you have enough funds in your account on the date you have scheduled the funds to be disbursed. For credit card payments, you just have to make sure that you have enough available credit in your account on the date you have scheduled the funds to be charged.

10. If I have additional questions or I am having trouble registering for eBill, who should I call?

The Collector's office (978-365-4123) can answer most questions, but if you are having trouble registering for eBill, please call eBill's customer service center at 978-562-6349.