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eBill FAQ's
What is eBill?
How does eBill work?
How Do I Register?
Which Bills Can I Pay?
What forms of
payment can be used on eBill?
What are the costs for
using eBill?
What are Convenience Fees?
May I pay my tax bill by credit card at the Collector's Office?
May I schedule my electronic payment for a day in the future (say,
August 1 or November 1)?
If I have additional questions or I am having trouble registering
for eBill, who should I call?
What is eBill?
eBill is an Electronic Bill Payment Service which allows Bill Payers
an easy and secure method to pay bills online. eBill is a service
offering from MCC (Metropolitan Communications, LLC).
How does eBill work?
The Town of Clinton sends bill information to MCC where it is
processed and made available for you. You can then log into the
Town's website or eBill and pay your bills. You will receive an
email to notify you when your payment has been posted to Clinton's
records. You can also view the current status and payment history of
all eBill payments. All information gathered is on an encrypted,
secure server and is not sold or released for any reason other than
to complete a transaction.
How Do I Register?
Registering is easy and requires minimal information from you.
1. Complete the online registration questions including name,
address, and password.
2. You will receive an email indicating your Client ID and
Activation Number for accessing eBill for the first time.
3. Return to the eBill home page and login with your Username,
Password, and when prompted, your Activation number. You are ready
to pay bills on eBill.
4. After registering once, you can pay all future Real Estate,
Personal Property taxes, and Water / Sewer bills.
Which Bills Can I Pay?
You can pay current Real Estate and Personal Property, and Water / Sewer bills. If you
have a past due tax bill you must contact the Tax Collector's Office
directly for a payment amount.
What forms of
payment can be used on eBill?
eBill currently accepts payments by ACH (electronic check) from a
checking or savings account. Payments are also available by using
your debit or credit card (American Express and Discover). Other
charge card options will be offered by eBill in the future.
What are the costs for
using eBill?
There are no signup costs or subscription fees for using eBill.
The convenience fee when using an ACH transfer (electronic check)
from your checking or savings account is $0.25 per transaction.
The convenience fee when using credit cards is a percentage-based
fee that varies depending on the card you use. The convenience fee
is automatically calculated based upon the type of credit card used
and the dollar amount of the bill being paid. Please refer to the
payment calculator found on the eBill website.
There are no fees imposed by MCC for returned payments, however your
bank may charge you a fee based on the bank's fee schedule.
What are Convenience Fees?
When making a payment with ACH or Credit Cards you will incur a
convenience fee, it pays for the processing of the transaction. The
Town of Clinton receives only your tax payment amount. Any
convenience fee and/or transaction fee will appear as a separate
charge on your bank or credit card statement.
May
I pay my tax bill by credit card at the Collector's Office?
No, we are only permitted to accept credit card payments online via
eBill.
May I schedule my electronic payment for a day in the future (say,
August 1 or November 1)?
Yes, eBill offers that service for both ACH and credit Card
payments. For ACH payments, you just have to make sure that you have
enough funds in your account on the date you have scheduled the
funds to be disbursed. For Credit Card payments, you just have
to make sure that you have enough available credit in your
account on the date you have scheduled the funds to be charged.
If I have additional questions or I am having trouble registering
for eBill, who should I call?
The Collector's office (978-365-4123) can answer most questions, but
if you are having trouble registering for eBill, please call eBill's
customer service center at 978-562-6349.